Customer Experience Representative London, England

Grind

Full Time London, England 26500 - 27500 GBP ANNUAL Today

Job description

A bit about us.

Grind is a coffee company that lives in London. After opening Shoreditch Grind in 2011, the brand expanded across London with cafés and a production coffee roastery. 2020 changed Grind beyond recognition - since then we’ve been helping people make better, more sustainable coffee at home. You’ll find our pink pods, the UK’s first home compostable coffee pods for Nespresso® machines, online and in Soho House hotel rooms internationally, along with our coffee in their hotels and restaurants.

Based in Shoreditch, we have a team of talented people working on everything from product development to creative production, to customer experience. We’re looking for someone to join our growing customer service team - today, our website serves more people a day than our cafés and restaurants ever did, and you’ll be right at the heart of it - helping thousands of people make great coffee at home every day.

Responsibilites.

Supporting our customers throughout their Grind journey, to give them the best experience possible.
Being proactive and communicating with our customers about any updates or changes.
Working closely with the rest of the customer experience team to identify patterns and create solutions.
Communicating internally with other teams to improve internal processes and the customer experience.

Experience.

Minimum 1-2 years experience in an office-based customer service or administrative role.
Experience in a fast-paced start-up environment, working lean - both autonomously and collaboratively.

To be successful, you’ll have:

Excellent quality of written communication and are comfortable speaking to customers on the phone.
An ability to make efficient, considered decisions.
An attention to detail, ability to multitask and prioritise.
An understanding of how systems can be used to improve the customer experience.
An ability to identify opportunities for improvement, for the team and for our customers.
Experience with customer service management systems, preferred but not essential.
A strong sense of initiative.
Strong knowledge of MacOS.
It helps if you also love coffee, but we might let that one slide...

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.

INDWAREHOUSE

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