Customer Experience Officer Leeds, England
Job description
To support the future growth of the Airport and the Customer Experience team, we are currently recruiting for Customer Experience Officers to join Leeds Bradford Airport in delivering an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.
The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.
The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.
We have full time 42 hour a week and 21 hours part time vacancies.
Salaries range from £21,898.80 to £24,088.68 for full time, and from £10.949.40 to £12,044.34 for part time.
Main Responsibilities
To deliver the operational activities of
- PRM service
- Ambulift Driving and Operation
- All Car Park Operation Duties including moving of customer vehicles
- Landside Bussing (If you have a PSV Licence and valid CPC only, Training can be provided for the right candidate)
- Airside Bussing
- Control Centre operation
- To project a positive and professional image of the operation to staff, customers & business partners alike.
- Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.
- To operate and monitor the Parking and PRM computer systems.
- To deal with customers directly by answering queries and delivering excellent customer service.
- To safely move customers vehicles and park them securely, and make sure they are back ready for collection in a timely manner.
- To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers
Person Specification
Flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.
Fluent English language capability, both written and spoken is essential.- Excellent customer service skills
- Attention to detail and the ability to work in a busy environment.
- Smart appearance
- Good timekeeping and punctuality
- Excellent communication with Customers, Airlines, Handling Agents and business partners
- Resolve problems relating to customers
- Good computer skills
Ensure all daily tasks are complete in a given timescale- Use mobile / PDA / Tablets Applications and web based programs
- Ensure full compliance to Safe Operating Procedures
- For driving duties, Full UK Driving License, held for a minimum of 3 years
- Minimal Penalty points (3 or less)
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.
If you are interested in applying for this role, please forward your CV and Covering Letter to [email protected].
Closing date for all applications is 24th February 2023.
