Customer Experience Officer Leeds, England
Job description
Customer Experience Officer – Permanent Role
We are looking to appoint an enthusiastic individual to undertake the post of Customer Experience Officer within the Customer Experience Team, with the skills and experience to deliver for our customers.
Come and join our team
54North Homes owns and manages over 3,000 homes throughout Yorkshire. The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group. Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.
At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to offer a range of other services, from training to financial support.
In addition to investing in our existing properties, we have an ambitious development programme and will provide 250 new sustainable homes throughout Yorkshire in the next three years to help address the shortage of good-quality affordable housing in the region.
Key Information
It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Customer Experience Officer – permanent role
- Salary is £31,638 per annum
- Location: We have Hubs in Leeds (LS6 2TN) and York (YO32 9LG) where you will be required to attend, along with 75% home working
- 37 Hours per week with some homeworking available/flexible working
- Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.
The Role of the Customer Experience Officer
This is an exciting, newly created role, giving the successful candidate the chance to play a pivotal role in assisting to shape future service delivery. You will provide hands on support, across the organisation, to help deliver a high level of customer experience working closely with internal teams and customers to design services that best suit their needs. You will also assist in the effective handling of complaints, compliments and suggestions.
We are looking for someone with a genuine passion for improving customer service, experience of engaging and involving customers, and robust complaint handling skills.
If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/
Important dates
Closing date for applications
16 May 2023
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.
Interview date
01 May 2023
For further details please refer to the
