Customer Experience Manager Birmingham, England
Job description
Peters is the UK's leading specialist supplier of children's books and furniture to schools, academies, public libraries, and multi-academy trusts, and we're passionate about inspiring children and young people to read.
Who we are looking for:
Are you a capable and confident customer focussed leader who has a passion for building customer relationships? Do you have excellent communication and problem-solving skills and are looking for a new challenge?
We are looking for a Customer Experience Manager to lead our customer services and sales support teams to ensure our customers’ expectations are exceeded at every interaction with us.
This is a newly created role and will be pivotal to our continued success in delivering high levels of customer engagement leading to increased sales.
The role:
· Leading the customer services and sales support teams.
· Analysing existing processes and driving continuous improvement.
· Proactively looking for ways to enhance the overall customer experience and/or exceed customer’s expectations.
· Being the main point of contact for our international sales enquiries.
· Collaborating with the sales team to set plans and strategies for acquiring new customers and retaining existing customers.
· To represent Peters at national events and exhibitions.
About you:
· Experience in managing a customer facing team.
· Excellent interpersonal skills.
· Excellent written and verbal communication skills.
· The ability to work effectively with employees at all levels.
· Strong organisational skills, with an ability to prioritise workload between competing demands.
· To be computer literate and familiar Microsoft Office applications such as Excel and Word.
· Excellent problem-solving skills.
· First class attention to detail.
· Have the desire and the drive to improve and to innovate.
The rewards:
- 27 days annual leave plus bank holidays which increase with service up to 32 days.
- On-site free parking plus discounted parking at the Arcadian to use on weekdays plus weekends.
- Group personal pension plan (contributory).
- Private Medical Insurance after 6 months service.
- Buy or sell up to 5 days holiday.
The details:
- £35,000.00 - £40,000.00 depending on experience.
- Full time, Monday – Friday.
- Based on site at the Birmingham site (WFH 1 day per week after successful completion of probationary period).
- Office location: 120 Bromsgrove Street, Birmingham, B5 6RJ.
If you are interested in this role, please submit your CV.
Job Type: Full-time
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
