Customer Experience Graduate Newton-le-Willows, England
Job description
Speedy have a fantastic vision and ambition - We plan to inspire and innovate the future of hire…and accelerate sustainable growth! We are the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Click here to learn more.
People are the absolute heartbeat of Speedy and our strategy will always put our People First!
Speedy's Marketing, Digital and Customer team are looking for a Customer Experience Graduate to work in partnership with all business areas, to ensure we are reviewing and improving our customer journeys at each touchpoint for both consumers and B2B customers. Joining the customer experience team with provide you with access to build contacts with colleagues across the Speedy network, Plus the opportunity to involved in key business initiatives to drive change and improvements.
Building relationships and working with key stakeholders across the business is vital as joining the customer experience team with provide you with access to build contacts with colleagues across the Speedy network and provide the opportunity to involved in key business initiatives to drive change and improvements.
What do we look for?
This is a really exciting role in a fast paced and critical department to Speedy. A successful graduate candidate will:
- Demonstrate an appetite to learn
- Look for new ways to track customer experience across multiple channels
- Identify customer needs and support teams in taking proactive steps to maintain positive experiences
- Analyse data received from customers and be able to transform the data into actionable improvements
- Collaborate with other business functions offering them insight into their customer experience data and support with their goals and objectives
- Be able to handle customer complaints
- Support with internal and external mystery shop style programmes
- Document customer journeys and ensure these align to internal processes and procedures
- Keep informed of industry trends around customer experience and new technologies
What do we require?
Essential
- Minimum of a 2:2 degree qualification – any subject
- Excellent IT skills including use of Microsoft Office applications
- Self-assured and reliable being able to demonstrate confidence in your own knowledge, skills, and experience
- Ability to express complex issues, both orally and in writing, in an easily understood manner for a range of audiences
- Experience of working collaboratively
- Comfortable with data and its analysis
Desirable
- Previous work experience such as a year in industry, a part time job or volunteer role
- Willing to travel on occasion
This role is a September 2023 start.
What else?
As well as completing your day-to-day role within the Marketing, Digital and Customer team, you will also be part of our 2023 graduate community and take part in a developmental two year programme. To find out more about this exciting opportunity and to hear from some of our amazing emerging talent cohort click here.
If you would like to discuss this graduate opportunity detailed above, please feel free reach out by contacting [email protected]
In return we offer a competitive salary with contributory pension scheme, 26 days annual leave entitlement (plus bank holidays), discretionary bonus scheme and life assurance.
You can also enjoy a 95% discount on all Speedy products and services.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
