Customer Experience Director Coventry, England
Job description
Our success starts with yours!
Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
This is a great opportunity for you to become a key member of our Head Office team.
In this role you will:
- Guarantee the implementation of the Group's Customer Experience Strategy
- Assist and advise all teams in implementing a successful multi-channel Customer Experience, online and offline for all leads and customers.
- Develop a consolidated vision of CX performance on its scope of responsibility
- Propose and assist the operational staff in implementing the strategy and progressively improving the results
The benefits are:
- A Highly competitive monthly efficiency bonus
- A Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays
- Shopping discounts - through our Rewards App
- Basic salary - £Negotiable*
Let’s Work together
The Customer Experience Director role represents the Customer Voice in projects and actions on a Day-to-Day basis, will contribute to achieving the Group's ambitions for Customer Experience in a demanding and competitive environment alongside supporting the transformation of Customer Experience
The role will involve performing Customer Experience Diagnostics at the point of sale in support of the Manager / Operations Director to highlight the strengths and weaknesses including Business indicators analysis, POS organisation analysis, priority work axes identification and proposed organisational paths.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
*Based on a full time contract of a 37.5 hour week.
INDHP
Job Types: Full-time, Permanent
Salary: £70,000.00-£100,000.00 per year
Benefits:
- Company car
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- COVENTRY: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: Hybrid remote in COVENTRY
