Customer Experience Advisor - J38712 Coventry, England
Caresoft
Full Time
Coventry, England
17.78 GBP HOURLY Today
Job description
Job Title: Customer Experience Advisor
Location: Whitley, Coventry / Hybrid wokring (Currently we do 3 days remote working and 2 office days (Tuesday & Wednesday), however this is at business discretion. All training will be on site and will last approximately 2-4 weeks (depending on how the individual is getting on)
Rate: £23.20 ph via an Umbrella Company (Inside IR35) or £17.78 ph PAYE
Employment Type: Contract (12 months)
Hours: Standard 40 Hours Per Week
Reference: J38712
Description:
The candidate will be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service.
The candidate will be responding to customers enquiries on our exciting vehicle line-up and products. Candidate will also be introducing customers to the retailer network and will be supporting them to deliver an exceptional customer experience. Candidate will also become a part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, retailers and third parties on a daily basis.
Skills Required:
Skills Required:
- Customer Service
- Computer-literate
- Timekeeping
Skills Preferred:
- Candidate will also be responsible for managing customer and retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms.
- Being a knowledgeable expert in our client's brands and products identifying prospect customers and generate leads to the retailer network.
- Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions Team.
- Verifying all contacts and update the SV-CRM system to ensure complete Data Protection Compliance.
- Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
- Acting as a role model for our client's values, customer first principles and behaviours promoting a positive relationship between customers and retailers to ensure that a collaborative partnership with the retailer network is achieved.
- Providing support to the retailer network to assist them in achieving a best-in-class service, driving customer loyalty and retention.
- Ensuring the retailer network follow all of the correct processes and procedures.
- Supporting on-going marketing activities, working closely with the Marketing Team.
- Achieving positive results that generates high customer satisfaction.
Experience Required:
- Strong stakeholder negotiation skills.
- Numerate with excellent attention to detail with the ability to outline information in a straightforward manner.
- Results orientated with a determination to make things happen.
- Clear demonstration of a Customer First mind-set in everything the candidate does.
- Ability to identify opportunities for improvements and implement change.
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
- Ability to understand, interpret and action improvements.
- Strong decision making and problem solving skills.
- Ability to make quick and competent decisions.
Experience Preferred:
- Call Centre experience.
Additional Information:
This role is INSIDE IR35
Do not miss out on your chance of interview – APPLY NOW!
Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!
Caresoft
www.caresoftglobal.com
Burr Ridge, United States
Richard M. Christman
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Information Technology Support Services
