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Job Title: Customer Experience Advisor

Location: Whitley, Coventry / Hybrid wokring (Currently we do 3 days remote working and 2 office days (Tuesday & Wednesday), however this is at business discretion. All training will be on site and will last approximately 2-4 weeks (depending on how the individual is getting on)

Rate: £23.20 ph via an Umbrella Company (Inside IR35) or £17.78 ph PAYE

Employment Type: Contract (12 months)

Hours: Standard 40 Hours Per Week

Reference: J38712

Description:

• Customer Service
• Computer-literate
• Timekeeping

• Candidate will also be responsible for managing customer and retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms.
• Being a knowledgeable expert in our client's brands and products identifying prospect customers and generate leads to the retailer network.
• Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions Team.
• Verifying all contacts and update the SV-CRM system to ensure complete Data Protection Compliance.
• Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
• Acting as a role model for our client's values, customer first principles and behaviours promoting a positive relationship between customers and retailers to ensure that a collaborative partnership with the retailer network is achieved.
• Providing support to the retailer network to assist them in achieving a best-in-class service, driving customer loyalty and retention.
• Ensuring the retailer network follow all of the correct processes and procedures.
• Supporting on-going marketing activities, working closely with the Marketing Team.
• Achieving positive results that generates high customer satisfaction.

• Strong stakeholder negotiation skills.
• Numerate with excellent attention to detail with the ability to outline information in a straightforward manner.
• Results orientated with a determination to make things happen.
• Clear demonstration of a Customer First mind-set in everything the candidate does.
• Ability to identify opportunities for improvements and implement change.
• Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
• Ability to understand, interpret and action improvements.
• Strong decision making and problem solving skills.
• Ability to make quick and competent decisions.

• Call Centre experience.

This role is INSIDE IR35

Do not miss out on your chance of interview – APPLY NOW!

Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!