Customer Experience Advisor Sittingbourne, England
Job description
Fixed term contract (12 months) 35 hours per week
Due to a recent expansion an exciting new challenge awaits you!
Ready to deliver an excellent customer experience through digital and telephone contact channels?
Then come and join our award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for;
- great customer service
- excellent customer friendly written skills
- calm & caring attitude
- a 'can-do, solution-focused' attitude
- understands the importance, and takes responsibility for own well being
- strong people and communication skills
- ability to work closely with colleagues in all departments
- confident using own initiative
- able to encourage customers to self-serve online
We prefer you to have experience of working in a Customer Contact Centre, but full training is given.
We are available for customers from 08.00am – 5pm (Mon –Fri) and need you to be available to work flexibly within these hours.
There may be a requirement to attend some corporate training in Croydon
Interview dates 29 September & 2 October
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
