Customer Experience Advisor London, England
Job description
About The Role
Customer Experience Assistant
Full-Time 37.5hrs (includes weekends)
Job description
We are currently looking for a Customer Experience Advisor to support our Customer Experience team and fill a full-time, permanent role. A reliable, conscientious, and focused performing individual, with good communication skills and passionate about customer service, who will help us deliver an outstanding service to our customers. You will be working in our team and be responsible for answering questions, providing advice, taking orders and much more with passion and confidence.
Responsibilities:
Responding to email, and live chats, answering customer queries perfectly and efficiently
Be super alert to when our phones ring, ensuring that calls quickly and courteously
Build a rapport with our loyal customers and exceed their expectations with your pleasantness and helpfulness
Maintain the John Bell & Croyden image to the highest standard by priding yourself on great communication, spelling and grammar in your email replies
Inform about our products and brand with confidence and passion, sharing your knowledge about our range and developing your ability explain their uniqueness
Help customers with their decision-making, providing honest opinions and advice
Actively listen and be genuine in responses. Be on top of our customers' best interests and understand their needs so you can best fulfil this.
Process telephone orders and card payments efficiently and accurately to ensure every order goes through smoothly from the moment it's placed through to delivery and beyond
Ensure you leave detailed notes against a customer's order so your team can easily work out what is happening if they need to speak to the same customer
Leading by example you'll:
Always being on time, showing positivity and kindness towards your colleagues and helping to keep the work environment clean and tidy
Commit yourself to becoming learn about our brand, our products, processes, systems and our customer experience so you can be the very best CEX team member you can be
By being a team player you'll:
Build a great rapport with other teams across the business who will support you in getting the things done that will enable you to deliver an amazing customer experience
Challenge yourself and you’re your team to constantly look at the experience we deliver and discuss ways we can do things better
Help support and train new colleagues who join our team
About You
Skills and Attributes
Essential:
Proven previous experience working within a customer-facing role
Top-notch communication skills - both verbal and written - with high attention to detail and a strong grasp of grammar and punctuation
A great listener with emotional intelligence and a natural ability to connect with people of all walks of life
Highly motivated, not settling for anything but the best
A quick learner with loads of common sense
Super organised with an ability to stay calm when the pressure is up a bit
The ability to work independently, show initiative and be accountable
A great team player with the ability to promote and help build a positive work environment
Flexible and adaptable with the availability to work shifts and get stuck in when needed
Desirable:
Previous sales experience
The ability to identify areas for improvement and convey them effectively and positively to the team
Working knowledge of Microsoft Office
About Us
LloydsPharmacy is a leading healthcare company, striving to break boundaries, challenge the status quo and support the changing healthcare industry. We are committed to offering the best advice and service to our patients, customers and employees with over 1,250 stores nationwide; accessibly located within local communities, health centres and online. Working as a key partner to the NHS, we dispense more than 150 million prescription items per year supported by over 11,000 colleagues. We also provide outpatient dispensing services in over 50 hospitals, and other pharmacy services to care homes, mental health facilities and prisons.
We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.
