Customer Experience Advisor

Customer Experience Advisor Horsham, England

Home Telecom
Full Time Horsham, England 20000 - 24000 GBP ANNUAL Today
Job description

Salary: up to £24,000 basic depending on experience. up to £45,000 OTE

Hours: Monday to Friday 8.30am - 5.30pm

Saturdays 9:00am - 1:00pm (rota basis)

Location: Horsham, West Sussex.


Who are we?

Home Telecom is a leading broadband provider across the UK. Working closely with over 4000 letting & estate agents. Run by Telecom Acquisitions, this exciting role offers the opportunity to work in our Residential business and represent several major brands such as Home Telecom, Fleur Telecom, Weekly Broadband, Eclipse Broadband and many more.


We offer residential tenants’ flexible broadband, mobile sim, energy & Sky TV. We have supported over 150,000 homes across the UK on a monthly basis for their internet connectivity.

Our Trustpilot ratings sit proudly at 4.5/5 stars which is a demonstration of the levels of service and care we provide to our customers!


What benefits will you receive?

  • Uncapped commission scheme!
  • 50% off our Broadband & Utility packages, completely free after two years
  • 33 days holiday allowance including bank holidays
  • 5 additional days leave granted based upon length of service
  • £250 Bright Ideas Scheme and £1000 refer a friend scheme
  • Kudos Employee Recognition Scheme – Including trips abroad!
  • Buy & Sell holiday allowance scheme
  • Friday Drinks Fridge and Weekly Fun Incentives


What will you be doing?

  • You will be responsible for handling inbound & outbound calls from our existing customers who are potentially looking to close down their account and services
  • Utilising systems and your own persuasive skills to influence customers to stay with us for their utilities
  • This process could also involve upselling add on products to accompany the broadband service. Alongside Energy, SIMS & Sky TV
  • Providing our customers with a high quality of service and knowledge to them at all times. Being an expert for the customer’s journey


What do we need from you?

  • Clear, confident & competent telephone manner
  • Professional & driven outlook
  • Strong sales acumen
  • Problem solving ability and resilience
  • Ability to work to targets and KPIs
  • Being both self-motivated alongside being a team player


For further details, please contact our in-house recruitment team either by email: [email protected] or by telephone on 01403 272910.

Customer Experience Advisor
Home Telecom

www.hometelecom.co.uk
Horsham, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
Related Jobs

All Related Listed jobs

Bar and Restaurant Staff
Novotel Liverpool Liverpool, England 11.01 GBP HOURLY Today

When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.

Cabin Crew Technical and Efficiencies Manager
British Airways Heathrow, England Today

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Office Administrator
Bailey Employment Services Willitoft 10 - 0.00 GBP hour Today

Bailey Employment Services Ltd are recruiting for a Part Time Administrator for our client based in a rural area between Howden and Bubwith....

Class 1 Day Driver
The Best Connection Employment Group Solihull, England 13.27 - 19.91 GBP HOURLY Today

Your duties will consist of between 2 and 4 deliveries within a 60 mile radius of Birmingham. 28 days paid annual leave pro-rata for PAYE (inclusive of

DevOps Engineer
8x8, Inc. London, England Today

XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect,