Customer Experience Advisor High Wycombe, England
Job description
Customer Experience Advisor/Bookings Advisor
Customer Communications Centre, Citygate VW - High Wycombe
Permanent
Role overview
We are looking for a Bookings Advisor to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of Customer Service.
Key responsibilities
Your key responsibilities as a Customer Experience Advisor will be:
· Answering inbound telephone calls promptly.
· Qualifying customer requirements.
· Accurately recording customers details onto our internal database.
· Dealing with a variety of service and technical queries.
· Liaising with our Service and Parts teams to ensure customer satisfaction.
· Making outbound calls to fill the Service Workshop diaries.
What’s in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
· Access to our in-house training academy for everyone
· Electric Vehicle (EV) Training levels 1- 4 for specific roles
· Internal career progression opportunities across our various brands and locations
· High street discounts
· Wellbeing portal
· Employee assistance programme
· Purchase, service and parts discounts
· Employee referral scheme
· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Customer Experience Advisor, you will ideally have the following skills and attributes:
· Excellent communication skills and a good telephone manner.
· Great computer skills and the ability to multi-task.
· High levels of commitment to providing the best customer care.
· A positive and friendly attitude in the work environment.
· An exceptional work ethic.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
