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Are you interested in creating the future of e-com delivery? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

We are looking for a smart, data-driven Customer Engagement Manager who is able to fully own the Pardot campaign implementation of the automated lifecycle as we build towards a self-service end-to-end customer journey, across Onboarding, Retention and Growth.

The ideal candidate have excellent content skills, able to grasp the brand voice to build HTML templates, joining the dots between customer/business needs, segmentation and campaign infrastructure within Pardot initially, while expanding into a multi-channel approach as we grow.

Key responsibilities:

• Owner of external-facing lifecycle content with a high written communication bar, building Pardot HTML email templates.
• Creating email workflows, managing and optimizing segmentation for both inclusions and exclusions.
• Working with BI and tech teams to refine segmentation.
• Listening to business requirements and customer feedback to build and refine nurture.
• Developing the customer lifecycle across existing and new channels (e.g WhatsApp, account banners).
• Developing WW campaign playbooks for multi-country rollout.

• Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

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