CUSTOMER DEVELOPMENT MANAGER Godalming, England
Job description
Customer Development Manager - Jewson - PART TIME/FULL TIME AVAILABLE
This is an exciting opportunity for two ambitious, proactive, trusted and driven Customer Development Managers to join our business. We are open to full or part time hours and the role can be based from any Jewson branch within the Region (Key branches - Woking, Guilford, Leatherhead, Basingstoke, Farnham). The role will be involved in visiting branches within the region and customer sites.
As a Customer Development Manager working for our Jewson brand you will assist the Business Unit in the on-boarding and development of new accounts, supporting the external team on conversion of live quotes and build Aviator pipelines as well as the management of key accounts. The Customer Development Manager will work with all functions to develop and leverage the scale of the Business Unit. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK. At Jewson we pride ourselves on doing everything we can to understand our customers' needs in order to deliver solutions to save them time, money and hassle. Our colleagues are critical to our customers' success and you will be working with a team that proactively supports them in every way possible.
You will join a passionate, customer focused and commercially driven team, working in a challenging, fast paced environment where you can demonstrate your flair for time management, Customer Service and communicating internally and external at a high standard as well as provide a “best in class service” for our customers. As a Customer Development Manager you will be a key contact for our new customers, you will lead the estimating service which we provide via Build Aviator as well as provided pipeline opportunities for our Sales Executives out in the field. This is a fantastic opportunity to get yourself noticed within Saint Gobain and two last people employed in this role have both been promoted due to their success in this critical role for the business.
What will I be doing in the role?
- On-board all new accounts within the Business Unit, ensuring that they start and continue to spend
- Work with customers and the external sales team to agree and set terms of trade
- Support the external sales team with preparation and conversion of all quotations
- Develop trust relationships with key Business Unit customers to maintain and improve Profitability
- Pro-actively phone targeted customers to improve the share of wallet
- Provide customer insights to the Sales Manager to identify opportunities
- Work with the branch teams to execute the local Business Unit sales plan
- When on site must comply with all EHS policies and procedures
- Maintain extensive knowledge of our products and services as well as market trends in order to understand the customer’s needs
We are looking for experienced customer service/key account professionals. Previous experience in a similar role would be advantageous, however, we are open to reviewing applications from a range of backgrounds, across different sectors as we feel a positive attitude and a commitment to your learning and development are most important. If you haven’t worked in this industry, that’s okay, we will support your learning to help you develop with us.
REQUIRED QUALIFICATIONS
While you will be focussed 100% on Jewson, there are 34 fascinating Saint-Gobain businesses that form part of Saint-Gobain UK & Ireland, including many of the most respected in the construction industry. At Saint-Gobain we have a clear mission – to create great living places, and are deeply committed to a strong set of values. We focus on innovation, sustainability, customer intimacy and being open, responsible, collaborative and encourage diversity.
Saint-Gobain is the world leader in the habitat and construction markets, with over 170,000 employees and operations in 67 countries worldwide. With such a significant presence we are proud to offer our employees a career without boundaries…
We of course offer a wide range of benefits, well beyond a competitive salary. We also offer a commitment to develop you personally and help you develop a rewarding career. Progression in Saint-Gobain isn’t always upwards; talented employees also move into new and exciting functions or indeed overseas, to one of the 67 countries in which we operate. The one thing you can be sure of is that you can have an exciting and varied career at Saint-Gobain, where only you set the boundaries to your success.
Are Saint-Gobain an Inclusive employer?
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
