Customer Delivery Specialist London, England
BT
Full Time
London, England
26500 GBP ANNUAL Today
Job description
Customer Delivery Specialist
Job Req ID: 12152
Posting Date: 28-Feb-2023
Function: BT contact centres
Location:
1 Braham Street, London, United Kingdom
Salary: 26,500.00
The Role
The role is broad in terms of the breadth of International deliveries that it is designed to cover: End to end ownership / responsibility of all aspects of the delivery cycle, including handover. Responsibility for creating the environment for teams to succeed (i.e. removing internal barriers, ensuring customer dependencies are met etc
This role can be based in Dial House Manchester, The Plaza Liverpool, or One Braham London.
Wondering what’s in it for you?
Being part of the BT family brings a huge number of benefits including the below:
- Competitive salary of £26,500
- 22 days annual leave (not including bank holidays)
- Training and development opportunities
- Share option and pension scheme programmes
- Flexible benefits to fit around you
You'll have the following responsibilities
- Proactively manage deliveries for BT Enterprise
- Directly engage with customers in leadership roles (i.e. IT Manager, Programme Manager etc.
- Undertake provision activities for all relevant products within the agreed timescales
- Proactively monitor target delivery dates for all orders.
- Escalate as necessary with internal and external suppliers to achieve delivery, including managing and resolving Global escalations.
- Understand the structures and responsibilities relating to ordering and implementing services for new services being launched, gain an understanding of the changes to processes and participate in operational readiness
- Act as single point of contact for dedicated contracts including support of transition activities and regular service reviews, including the wider teams.
- Take personal ownership and resolve all customer and internal queries including resolution of all escalations at first point of contact.
- Manage all orders via relevant systems.
What we are looking for
- Experience in Service Deliver and Customer Service
- Experience of delivering a broad range of IT and network technology.
- Working with customers in leadership roles (i.e. IT Manager, Programme Manager etc.).
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
