Customer Data Analyst Chelmsford, England
Job description
Customer Data Analyst
Fixed Term, 12 months
Full Time, 37 hours per week
Up to £39,193 per annum
Location: Chelmsford
Working Style: Anywhere worker
Closing Date: 16th April 2023
The Role
Essex County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. Customer has an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong.
The Opportunity
The Analyst role is critical in providing senior leaders and politicians with the information and business intelligence needed for effective leadership, governance and decision making. The post holder will have recognised technical ability in a range of data science and/or analytical specialisms and will provide detailed technical advice on their area of expertise, championing an ‘analytics first’ culture both within and outside of the function.
The post holders will be required to employ a range of data science, data visualisation and analytical techniques in their work. Typical tasks will include scoping and development of system / reporting requirements; ‘deep dive’ analyses; mapping; and predictive analytics such as population and demand forecasting. This will require working with a wide range of data and evidence sources, including local, partner and open sources for the development of services and products to agreed service standards.
Accountabilities
- Responsible for providing Senior Leaders and stakeholders with the information and business intelligence required for effective leadership, governance, commissioning, and decision making.
- Responsible for using a range of sources and analytical techniques to produce high quality analysis, giving clear recommendations for action to improve outcomes for local people and/or organisational effectiveness.
- Responsible for using understanding of the business, its processes, data, and priorities and applying analytical techniques to present, communicate and disseminate analytical products effectively, appropriately and with high impact.
- Responsible for leading and developing predictive and other analytical projects to enable stakeholders to understand and proactively manage demand for services and support the prioritisation of resources.
- Responsible for embedding and providing forward looking insight on the performance of ECC’s strategic priorities by aligning predictive analytics with performance reporting frameworks.
- Working collaboratively with stakeholders, analysts and researchers to scope requirements and develop robust insightful products that enable colleagues to understand current and future needs, demands, trends and supply across geographies.
- Responsible for using intellectual curiosity to proactively explore areas and provide useful, timely analysis that enables the organisation to focus on demand management and prevention, as well as ‘whole systems’ integration.
- Responsible for producing high quality analysis that draws on a range of sources and uses the most appropriate medium to visualise data to tell compelling and actionable stories with clear recommendations to improve outcomes for local people or organisational effectiveness.
The Experience You Will Bring
- Educated to degree level or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area.
- Experience of having worked within local government or public sector environment would be preferred, and in addition to the technical skills required in this role, it is desirable that the post holder has specialist knowledge of a business area within ECC.
- Practical experience and knowledge of a range of quantitative and qualitative analytical tools, with examples of having produced recommendations that led to improvement.
- Knowledge and understanding of the practical implementation of the Data Protection Act, in relation to handling data for analytical and research purposes.
- Experience of presenting data and analysis in a creative was, utilising a range of data visualisation techniques to communicate complex messages simply to a range of audiences.
- Excellent collaboration and communication skills and experience of working as part of multi-disciplinary teams and in a matrix environment.
- A self-starter with the ability to manage and prioritise own workload in a busy environment.
To read more about us please visit: Climate, Environment and Customer Services
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .
If you have queries on this role or require anything further, please email [email protected]
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