Customer Coordinator London, England
Vanquis Bank
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
About Us :
Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.
Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.
Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.
You and Your Team:
As a Customer Associate, you will be reporting to the Customer Outcomes and Vulnerability Manager. You’ll be part of our Customer team who are working to ensure we provide our customers with the best possible outcomes, by working across the bank with various departments and senior leaders to deliver at pace, facilitate workstreams that looks to enhance our processes, and embed impactful changes to drive consistent improvements for our customers.
This role will involve supporting all aspects of the team operating rhythm, including report creation and meeting preparation, organising customer interviews, preparation for and supporting workshops, customer monitoring and administration tasks.
In your day-to-day role, as a Customer Coordinator you will:
- Support the reporting cycle operating rhythm of the team through the preparation of governance papers for the Customer and Digital team, including reporting for key governance forums such as the Customer and Digital Risk and Controls forum, the Customer Outcomes forum, the Persistent Debt forum, the Statutory Comms forum, Cards Governance Committee and Cards Management Committee.
- Support the maturation of the Customer and Digital risk and control framework through raising, reviewing, and tracking our key risks and controls, to ensure best in class risk management and continuous improvement of our control environment.
- Administrative support to the Customer & Digital Team, supporting our customer agenda through meeting and workshop organisation, coordinating schedules, preparing workshop materials and supporting facilitated workshops.
- Supporting customer interviews and gathering feedback to help shape the customer strategy.
- Assist in creating and tracking Customer and Digital team project timelines and milestones.
- Support the Customer and Digital Director’s people agenda through organisation of events and communications to develop a high performing team and developing the department culture.
- Partner with the Engagement Champions to support team administration, events and communications to support developing the cards customer culture.
- Taking meeting minutes, recording actions from key meetings and ensuring all allocated tasks are followed-up on and ready for the next meeting.
What you will bring to the team:
- Strong customer focus and alignment with our purpose.
- Great organisational skills to support the Customer and Digital operating rhythm.
- Ability to write quality reports and materials.
- Great communication skills (written and verbal), enabling you to build and maintain relationships across the organisation at all levels.
- Ability to prioritise workloads and deliver results in a fast-paced environments.
Why Vanquis?
Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.
Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today.
On top of all this, we will give you a package including:
- Competitive salary
- Discretionary annual bonus
- Hybrid working, a minimum of 1 day in the office every fortnight
- Up to 30 days holidays in addition to bank holidays
- Pension Scheme with matched company contributions up to 5%
- Private Medical Insurance
- Extensive opportunities for personal and career development
- Opportunity to grow, develop and learn
- Colleague Perks at Work discount platform
- Season ticket loan
- 1 paid day to ‘give back’ to local communities or chosen charity
We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.
We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
