Customer Contact Sales Representative. Newcastle upon Tyne, England
Job description
Salary comprised of £20,500, plus an OTE (on target earnings) of £5,000 per annum.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
So what exactly does a Customer Contact Sales Representative do?
We're glad you asked!
We're looking for some fantastic people to join our team as a Full Time Customer Contact Sales Representative at our Contact Centre in Gosforth.
When joining us you'll initially start on one of our training programmes which will provide you with a good understanding of our systems and processes to ensure you can deliver an accurate and timely service for our customers. You'll be trained in all aspects of Telesales from helping a customer book a ticket, to pro-actively informing them of LNER products and services which may be of benefit to them.
After your 6 months probationary period you will be able to apply for internal development within the team, this could be our Platinum Sales, Specialist Sales or even the deputy supervisor program.
This is an office-based role in a busy contact centre, call volume can be demanding, especially during peak periods and through times of disruption. However, if you think you have what it takes to deliver an amazing experience to LNER customers you'll be a part of a fantastic team who will be on hand to support you every step of the way.
What does it take to be one of the first points of contact for our customers?
To make it as a Customer Contact Sales Representative you'll need to:
- Have a genuine passion for sales and be experienced in striving to provide customers with a personalised and memorable service.
- Be motivated by achieving targets in a call centre environment and have a natural ability to convert enquiries into sales during every interaction
- Have excellent written and verbal communication skills with the ability to adapt your style to match that of the customer
- Be a people person, as a Customer Contact Sales Representative your day will involve constant interaction with our wonderful customers, the team around you and potentially colleagues from across other areas of the business.
- Be adaptable with the ability to learn, we provide training for our people with a range of training opportunities to ensure you can always meet the customers' needs and expectations
- Be computer literate and have experience of using a variety of systems along with Microsoft Office.
- Have strong problem-solving skills as wherever possible we aim to provide first contact resolution for our customers.
- Finally, you'll need to be flexible - our Customer Solutions Representatives work a variety of shifts between 08:00 – 22:00 including weekends so you'll need to be able to commit to working within these hours.
What you'll get:
- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Start your journey here
