CUSTOMER CONTACT CENTRE ASSISTANT London, England
Trafalgar Entertainment
Full Time
London, England
23000 - 25000 GBP ANNUAL Today
Job description
JOB DETAILS
Job reference
REQ00680
Date posted
04/09/2023
Application closing date
08/09/2023
Location
London
Salary
£23,000 - £25,000, depending on skills and experience
Package
Contractual hours
40
Basis
Full time
Job category/type
Customer Contact
Job description
As part of our busy Customer Contact Centre team, you will ensure an excellent level of customer service and care is provided through our phones and online system.
LOCATION: HYBRID - London / Work From Home
HOURS: 8hr shifts over seven days
Key Responsibilities
Manage large amounts of calls & messages in a timely manner.
Identify the needs of customers, resolve issues, and provide solutions.
Build sustainable relationships and engage customers by taking the extra mile.
Undertake all duties in a way which contributes to the Group objective of providing excellent customer service.
Meet individual and team objectives, SLA's, KPI's and sales targets.
Identify, escalate, and report priority issues to team leaders.
Obtain and evaluate all relevant data to handle complaints and inquiries with effectiveness and professionalism.
To sell tickets to incoming callers, when necessary, for London musicals, plays, dance performances and operas in line with Company policy, using the on-line ticketing system.
Participate in induction and training programmes to ensure that appropriate skill levels are achieved to reach targets; and that customer requirements and business needs are met.
Administer all credit card transactions accurately without discrepancy to minimise loss of income and fraud.
Collect customer data in line with GDPR Regulations and Company policy in order that accurate data is maintained to ensure efficiency in future sales and marketing campaigns.
Ad hoc duties as and when required.
Knowledge & Skills
Excellent English verbal and written skills
Customer service focus
Attention to detail and working to tight deadlines
Knowledge and/or interest of theatre is desirable
LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Trafalgar Entertainment
www.leicester.gov.uk
Leicester, United Kingdom
Peter Soulsby
$100 to $500 million (USD)
1001 to 5000 Employees
Government
Municipal Agencies
