Customer Consultant Role Grade B External Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
23370 - 24600 GBP ANNUAL Today
Job description
End Date
Sunday 27 August 2023
Salary Range
£23,370 - £24,600Agile Working Options
Job Description Summary
JOB TITLE: Customer ConsultantSALARY: £23,370
LOCATION(S): Edinburgh
HOURS: Full time (35 hours)
WORKING PATTERN: Office-based (minimum of 6 months) then becoming hybrid[ (office/home). A variety of flexible shifts are available within our core opening hours - Mon to Fri: 8:30am to 7pm and Sat: 9am to 1pm.
About this opportunity
Want to do amazing work, that’s interesting and positively affects millions of people?
Join our growing team in Lloyds Banking Group in our Motor Customer Financial Assistance & Recoveries area where we put our customers interests at the heart of everything we do.
We’re currently looking for caring people to join our contact centre teams to take inbound calls from customers experiencing financial difficulty.
Black Horse and Lex Autolease are the UK’s leading providers of motor & leisure finance, with a suite of Hire Purchase, PCP and Leasing products.
As a Customer Consultant you’ll be:
Handling each customers' circumstances with empathy, understanding their situation fully to help them back to financial health as quickly as possible.
Learning to identify where customers are vulnerable and provide the best outcome for their financial situation.
Owning and resolving some complex customer situations, showing great attention to detail, and applying appropriate solutions based on their individual needs.
Job Description
We have a comprehensive training programme* and clearly defined career journeys to progress to a selection of more senior Customer Consultant roles, with promotion opportunities being available for colleagues as they build their skills and experience.
We’ll also support you to progress into a coaching or leadership role, or join our Apprenticeship scheme, if that is something that appeals to you.
So if you care about making a positive difference to people's lives and you think you can do this amazingly over the phone then this could be the opportunity you’re looking for...
[*An on-site classroom training programme (13 days) followed up by Academy training (4 weeks) and so you’d need to be available Monday to Friday 9am to 5pm at our Edinburgh Ettrick House site.]
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here
And our Edinburgh site provides an enjoyable working environment with all the facilities you'll want to have a great day at work… great catering facilities, free onsite parking with EV charging points, wellbeing rooms and showering facilities!
What you’ll need
Our customers need to feel safe in your hands! You will be responsible for handling customer circumstances with strong empathy skills, understanding their situation whilst putting yourself in the customer shoes and considering their experience throughout, whilst helping them back to financial health as quickly as possible
No financial experience is required (we'll train you), we just need you to be passionate about helping people, the ability to communicate well (especially on the phone) and the desire to learn.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
There's a number of opportunities available - so go ahead and share with any friends also looking for a fantastic, local employer that puts people first.
So, if you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
