Associate Director - Property Management - London (Hybrid Working) London, England
Job description
The role:
Supporting our property management business, working alongside the Team Leader and a Senior Associate Director in our Central London Major Buildings Team to:
Provide focused, market-leading management in accordance with client contracts
Take a proactive view of our client’s assets, identifying opportunities where service can be improved or added value realised
Ensure that the service provided is monitored and in line with client contracts and SLA’s/KPI’s
Instructing and directing third parties across AUM including solicitors and other professional advisers
Developing and maintaining a strong working relationship with individuals within our clients’ business
Manage client contracts
To actively participate in the growth of our property management business and to play a key role in business development
Key deliverables:
Point of contact for our Major Building clients in relation to day-to-day property management matters
Lead client reporting in relation to all Landlord and Tenant matters
Develop and maintain strong client relationships
Maintaining the client database in a timely and accurate fashion in accordance with agreed procedures and timescales
Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities
Reporting to clients on a regular basis in accordance with clients requests both ad hoc and structured
Ensure delivery of service by generating effective working relationships with other members of the wider property management department
Provide best in class customer service to internal and external customer base
Maintain regular and effective communication with clients and tenants
Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
Person specification
Qualifications
MRICS
Degree level education
Clean driving licence
Experience/Skills
Working with clients at a high level with evidence of effective service delivery
Demonstrable experience managing multi-let office buildings (preferably over 150,000 sq ft)
Mobilisation experience on-boarding new clients/assets
Good knowledge and understanding of office management trends, e.g. hospitality-led customer service, emerging technology, lifestyle and wellness initiatives/amenities, etc
Broad knowledge of commercial property gained either in Private Practice or the Corporate Sector
Ability cost mitigation opportunities
We are proud to offer award-winning benefits to support and reward our employees:
Health & Leisure: Private medical cover, 27 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.
