Customer & Community Advisor Reading, England
Job description
About the Role
Base Location: Slough, Reading or Hayes
Salary: £30,273 - £35,194 + London allowance + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
At SSEN we have created a team of Customer and Community Advisors to improve and tailor the way we communicate with our customers within the communities we serve.
This is an exciting role where you'll face plenty of challenges, including the weather!
Other roles and responsibilities include, but are not limited to:
- As a key member of the Performance & Improvement Team, provide a strong customer voice in the Region and work with others to improve our customer satisfaction scores and reduce customer service failures.
- You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
- Provide welfare support to our customers during power outages, ensuring that we are meeting the needs of those customers who need our help most.
What do I need?
To be considered for this role, we would love you to have:
- Experience in delivering great customer service and the ability to build a rapport quickly with a wide range of people.
- The ability to communicate effectively, both verbally and in writing, and the ability to learn new IT systems.
- The ability to work independently and as part of a team, and the willingness to own issues on behalf of our customers.
The ability to build relationships and collaborate with a range of stakeholders to deliver great outcomes for customers and to make changes that improve our customer service.
- On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on [email protected] / 01738 344051.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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