Customer Collections Advisor Leeds, England
Job description
Job description
Customer Collections Advisor
Thorpe Park Colton Leeds 15.
We are a growing debt recovery agency delivering bespoke solutions for our clients. Providing an excellent customer journey is key to our values. We believe our greatest assets are our people , you won't be joining an ordinary team!
This is an office-based contact centre role, with a potential for hybrid working once probation is complete. Based in a bespoke environment, with free car parking, we can offer
· Competitive salary
· 28 days holiday (including Bank Holidays) with additional holiday accrued with length of service / and as part of the bonus scheme.
· Paid leave for your birthday
· Employee benefit platform which offers access to hundreds of discounts from leading brands.
· Career progressive opportunities
We have full time (35 hrs/week) permanent roles (subject to satisfactory completion of 6-month probation period). You will work a combination of late and early shifts across our opening hours - Monday - Thursday 08:00am to 8pm, Friday 08:00am to 6pm. Occasional Saturdays 9am to 1pm.
We’ re looking for resilient people with a positive can-do attitude, who can engage our customers and help them achieve the right outcome to become debt free. You will be the real first point of contact for our customers taking inbound and making outbound calls.
The ideal candidate will be able to build a rapport with our customers and negotiate fair, affordable, repayment plans or settlements, to suit individual situations, with no judgement and no pre-written scripts. We want the best outcomes for all our customers.
Identifying financial hardship, vulnerability and taking time to support our customers, listening and thinking for yourself is key.
You will take ownership of your own allocated diary and liaise with customers over the phone, by letter, sms and email, building lasting relationships with our customers.
About you –
· You must possess excellent communication skills and be computer literate.
· You will demonstrate empathy and have an understanding for the customer’s needs.
· You will have a passion for customer service and be a team player.
· You will have strong problem-solving skills as well as influencing and negotiation skills.
· You will work to achievable targets and understand KPI’s in support of the customer and the business.
Previous customer service & preferable telephony experience, either call centre or face to face would be preferred.
Our success is based on great people, giving 100% commitment to deliver great results for our customers, team and business. We believe in the values of honesty, empathy, and transparency for everyone. We value equality, diversity and inclusion, and embrace different perspectives to give everyone the chance to be the best they can.
Due to the nature of the role, successful applicants will be required to undertake criminal record check (DBS) and credit reference checks. We’re committed to equal opportunities for everyone, and may collect relevant data for monitoring purposes during our application process.
Previous applicants need not reapply.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: From £19,055.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds, LS15 8GB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- collections: 1 year (preferred)
Work Location: Hybrid remote in Leeds, LS15 8GB
Expected start date: 09/05/2023
