Customer Co-Ordinator York, England
Job description
Do you have great customer service skills and are looking for a company that can support your career development?
We are recruiting customer service co-ordinators/administrators currently to join our dynamic and supportive customer service team. We need people that are comfortable and enjoy dealing with varied customer queries, issues and circumstances over the phone and email. You will be joining an established team that supports one of our key accounts in our Shared Services Connected Ltd. business.
We can offer excellent training and development opportunities, and we also have flexible benefits and an approach to support people’s work-life balance, we recently won “Great Place to Work 2022” for our focus on the wellbeing of our employees!
This is a hybrid fixed role, and our office days are Monday and Tuesdays, and you would work at home for the rest of the week, however you can work in the office full time if you wish. We have x 3 shift patterns which we operate on a rota basis, 8am – 4 pm, 9am – 5pm or 10am – 6pm.
What you'll be doing..
Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or- processing transactions
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Learn the procedures and understand the parameters of producing quality output
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Resolve queries, raise as vital (i.e. a team leader/manager/other group), and log if appropriate
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To schedule and prioritise allocated work daily
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Distribute information and when required, work to the other team members or groups
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Identify and suggest areas of improvement
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Maintain and update information held on a data base or manually
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Support line management on any additional admin when required
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Liaise with internal/external clients
- Print/post data/reports/invoices daily
What you'll bring..
Experienced within customer service, whether face to face or virtual
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Delivers a high-quality customer service in a professional manner, crafting trust and confidence
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Articulate and able to maintain good relationships with colleagues and clients
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Effective teammate, who constantly displays dedication and flexibility
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Assimilates and applies policies and procedures consistently
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Effective problem solver
- Excellent organisational skills with attention to detail
It would be great if you had..
Administration experience
- Working knowledge of MS packages
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Perm
Location: York
Security Clearance: Level SC
Internal Recruiter: Sophie
Salary: £21,500 + 3% flex fund
Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and all employee bonus.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performanceand productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - improving the customer experience, enabling more thoughtful public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
