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Hybrid - Stafford

Hybrid working - We encourage being in the office on a regular basis as we think it's great for collaboration, learning and support but we are also flexible offering the option to WFH as needed.

WHO WE ARE

Codeweavers are part of the Retail division of Cox Automotive Europe. We are leaders in the provision of retail solutions to the automotive industry. We are proud to work with many of the key players in the industry. This includes vehicle manufacturers, lenders, retailers and portals (like AutoTrader). We also partner with many other companies within the Automotive industry to deliver solutions together. We are renowned for our innovation, technical excellence, project delivery, quality and culture.

It’s really difficult to describe what it’s like to work at Codeweavers. One thing which is constant is that nothing is constant. We are always looking to improve and develop our people, processes and products. Our team are the instigators of this change. Codeweavers is built on an ethos of continuous improvement. As part of a focused team, you will encounter many opportunities for both self and team improvement.

From day one, you are trusted to work with full autonomy and an expected commitment. We don't believe in excessive documentation or targets, but we do encourage unhindered communication between all employees and customers. We take a pragmatic approach to our work which means logic, common sense and good reasoning prevails over internal processes and agenda.

Codeweavers is a genuinely great place to work. We believe in respecting our employees and understand that the way to get the very best work from you is to provide a welcoming, relaxed and friendly environment.

JOB ROLE:

As a Customer Care Specialist, your primary responsibility is to provide excellent customer service and resolve technical issues for our clients. You will communicate with them through various channels like phone, live chat, and email. By doing so, you will help to improve the user experience of our platform and advocate for changes that will benefit our clients. To achieve this, you will need to work alongside other teams such as development, integrations, and sales

WHAT YOU’LL BE UP TO

You will;

• Collaborating with the support and development teams and reporting progress during daily stand-ups.
  
  • Completing user, organisation, and finance amendments on behalf of our clients.
  • Investigating and troubleshooting incidents where our services are not working as intended.
  • Managing queues and working with our ticketing software.
  • Responding to inbound requests via email, phone, and live chat.
  • Flagging trends or concerns to wider teams for resolution.
  • Reporting to Customer Care team leads.
  • Shadowing and training with senior staff.
  • Actively seeking knowledge and asking questions to enhance your skills and abilities.
  • Working with other teams like development, integrations, and sales to change the platform to better suit our clients' needs.

Skills and Experience:

• Proven experience in delivering excellent customer service and support.
• Strong interpersonal skills with the ability to empathize with customers and provide a positive customer experience.
• Patience and a positive attitude
• A commitment to delivering customer satisfaction and going the extra mile to resolve issues and meet customer needs.
• Ability to communicate technical information in a clear and concise manner to non-technical customers.
  
• A willingness to continuously learn and improve your customer service skills.
• Strong technical aptitude and a passion for problem-solving.
• Experience in technical support or customer service, preferably in a software or IT environment.
• Familiarity with ticketing systems, CRM, or other customer support software.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical clients.
• Strong analytical and critical thinking skills with the ability to identify patterns and trends to resolve issues effectively.
• Willingness to learn and adapt to new technologies and software.
• Familiarity with programming languages or interest in learning.

STRICTLY NO AGENCIES PLEASE:

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV'

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