Customer Care Representative Bradford, Yorkshire and the Humber, England
Job description
Palletline Customer Care
We are seeking a talented individual to join our Customer Care team at our head office in Bradford. As a Palletline Customer Care representative, you will play a vital role in delivering excellent customer care to our customers and partner depots. The ideal candidate will be a self-starter, have excellent communication skills, and be able to work effectively both independently and as part of a team. To be considered for this role you must have a minimum of 2 years customer service experience.
Key Responsibilities:
- Providing excellent customer care to our customers and partner depots, by proactively addressing challenges and issues, providing solutions, and taking action to prevent problems from reoccurring.
- Communicating in a professional manner with customers, Palletline depots, and partners by telephone, email, Contrado, and face-to-face contact.
- Booking in deliveries we are making on behalf of Palletline and Partners and uploading any required paperwork.
- Investigating and resolving any queries, problems or complaints, undertaking root cause analysis and agreeing corrective actions.
- Maintaining up-to-date and accurate records of customer/depot discussions and all correspondence.
- Reporting on performance for both Palletline depots and customers as required. Supporting the Service Excellence Manager in producing KPIs, forecasts, and call stats via Wildix and PowerBi.
- Managing international and Irish bookings, ensuring all necessary customs is correctly completed.
- Attending quarterly 121's with the Service Excellence Manager to assess strengths and development areas and agree support/training required. Refer and track against your appraisal objectives.
- Maintaining a tidy and safe working environment. Ensuring you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety.
- Undertaking other general administration duties, including any assigned duties accurately and in full.
Our key benefits include:
- Birthday as an additional paid holiday
- Onsite Gym
- Private medical + Dental insurance
- Up to 33 days holidays (Starting at 28 days)
- Buy & Sell holiday scheme
- Monthly Employee awards (Vouchers to be won!)
Hours: Monday to Friday, 08:00 -17:00, Flexiblity with starting times requried to fit business needs.
Salary: £23,000 - £25,000 DOE.
If you're interested in this exciting opportunity, please send us your CV and a cover letter explaining why you would be a great fit for our team. We look forward to hearing from you!
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bradford: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service/care: 2 years (required)
Work Location: In person
