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CUSTOMER CARE PROFESSIONAL

Experiences that create growth. Growth that creates experiences.

Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions and services for some of the world’s most recognizable brands all within an inspiring culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

At 360insights you will have lots of experiences and opportunities to grow in some way and the more experience you gain along the way, the more opportunities will open to you.

What will you be doing?:

A Customer Care Professional acts as the main point of contact for consumers and sales associates who call or e-mail in regarding any concern with their incentive programme.
Maintaining a stress free experience for the customer, the Customer Care Professional will provide an efficient and dedicated service to ensure resolution and a positive experience.

• Provide world-class customer service for our clients through:
  • Inbound phone calls
  • Email support boxes and portals
  • Live chat
• Learn and navigate the 360insights solution to provide answers to customer inquiries
• Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
  • Providing regular anecdotal and data-based feedback through the team
  • Identifying issues early and offering suggestions for solution
  • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise