Customer Care (New Business) Leek, England
Job description
Job role: Customer Care (New Business)
B2B customer service, engineering (permanent role)
Location: Leek
Start Date: Immediate
Salary: £22k (pro rata)
Hours: 25-40 hours per week (Monday to Friday)
What Zenics is about:
Zenics Ltd is a leading industrial automation repair business, based in Leek, Staffordshire.
We support engineering teams within various industry sectors with a focus on preventing and reducing downtime in production, by providing a fast and reliable repair solution to a wide range of components of automated machinery.
Role Purpose:
This role will involve liaising with engineering and maintenance managers of large automated companies from industry sectors such as automated warehousing, food and drink, and packaging, in order to generate new business. This is a great opportunity for someone who is looking to kickstart or continue their career in customer care (new business) within the engineering sector, and who has:
- a strong desire to make telephone calls to generate new business
enthusiasm for communicating and interacting with potential new customers persuasive, influencing and excellent listening skills with the following additional skills and attributes:
- Comfortable using spreadsheets, word processing and emails
- Attention to detail
- Interpersonal skills
- A high level of oral and written communication
- Relationship building and understanding of B2B customer needs
- The ability to manage, influence and inspire others
- Skills which are the foundation for successful teamwork
- Initiative to guide you towards goals and to persevere in the face of obstacles and setbacks
- Planning and organisation skills, with the ability to structure work, yet act spontaneously when the need arises
- Honesty, integrity and humility, yet self-assured and resistant to stress
- Open-mindedness, imagination and curiosity
- Flexibility and patience
What you will be doing:
- Use marketing spreadsheet to manage connections with prospects via LinkedIn
- Obtain email addresses using LinkedIn / phone calls to companies
- Record activity / actions on spreadsheet
- Send initial emails to prospects and follow up with a phone call
- Coordinate initial incoming repair and oversee estimate
- Coordinate adding customer information to our production database
- Obtain initial order from customer
- Refine process with General Manager in order to work towards and achieve business targets
- Once order has been received, hand over to Customer Care Coordinator
- Cover for Customer Care Coordinator when required
- Other ad hoc duties as required
What you can expect from us:
- 25 days holiday (pro-rata) plus bank holidays
- Free onsite car parking
- Employer pension contribution
- Flexible working hours and family friendly policies
- Small team allowing individuals to feel valued and respected
- Supportive work environment
- Employee Assistance Scheme
- Additional benefits including annual bonus
If this opportunity sounds interesting and you have the required skills, we would love an application from you. Please send an email to apply for the job explaining why you think this role is for you. Please also attach a cv.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week
Salary: £22,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Following all COVID-19 procedures as required.
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: 100123 Customer Care
