Customer Care Manager Liverpool
Job description
The Life Rooms Customer Care Manager Band 5 An exciting opportunity has arisen within The Life Rooms for an experienced Customer Care Manager. The post is permanent, and the post holder will be based in the Business and Innovation Team at Walton Life Rooms with an expectation to travel across the geographical footprint of The Life Rooms sites. The main duties of the post holder will be to: 1. Oversee the management of The Life Rooms services and environments ensuring a safe, welcoming, rewarding, and fulfilling experience for all who utilise the buildings, staff, service users, volunteers, and partner organisations. 2. Be responsible for upholding the values and ethos of The Life Rooms and Social Model of Health, ensuring that it is authentically co-produced and reviewed through agreed governance forums. 3. Directly Line Manage four Life Rooms Co-ordinators across four sites Walton, Bootle, Southport, and Lee Valley. 4. Work with Life Rooms Co-ordinators and Operational Teams to ensure that the buildings are safe, welcoming, supportive, and compliant with all safety and cleanliness regulations. 5. Ensure that service provision is efficiently and effectively co-ordinated, promoted, and optimised, and in line with stakeholder requirements. 6. Have oversight of reception activities, and cafe and library activities where applicable. 7. Ensure the same equity of service provision and standards in all satellite sites. Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Please refer to the job description and person specification for full details of the role. Interviews will be held in person at The Life Rooms, Walton . You will be expected to submit and deliver a presentation describing '' how you will support The Life Rooms to achieve a gold standard of service delivery’’. Presentations will need to be submitted 24 hours before your interview via email to For further information contact Vicki McGuinness, Business Support Manager [email protected].
