Customer Care Executive Stevenage, England
Job description
Customer Care Executive
Nurhu is a new direct to consumer snack brand, which is home to the world’s first edible wrapper. Sustainably is at the heart of our business and within our DNA.
We’re looking for a Customer Care Executiveto join our small but mighty team, currently based in Harpenden, with the business moving to new premises in Stevenage, Hertfordshire in April 2023.
Job title: Customer Care Executive
Location: Stevenage, Hertfordshire (office-based, Monday to Friday)
Salary: £21,700
Closing date for applicants: Tuesday 28th February 2023
Working hours: 8.30am – 5.00pm with half an hour lunch.
Contract: Full-time, permanent.
Key Responsibilities
Your key responsibilities will include:
- Deliver a world class customer service experience.
- Resolve customer complaints and concerns in a timely and appropriate manner.
- Go the extra mile in delivering excellent customer service.
- Helping to conduct customer satisfaction surveys to learn customer’s opinions and thoughts about the product and service.
- Answering customer’s call and diverting these to relevant departments if necessary.
- Providing day-to-day administrative support.
- Reconciling invoices and liaising with Accountants.
- Support team members where necessary.
- Ordering office supplies and equipment.
- Keep the office well-presented and greet visitors.
- Assisting with documentation and drafting of emails.
- Managing incoming and outgoing emails and post.
- Ad-hoc tasks outside of the general scope of work.
This is not an exhaustive list of tasks.
Requirements and skills
- Excellent communication and listening skills, both written and verbally.
- Ability to multi-task, prioritise and manage time efficiently.
- Punctual and reliable.
- Great people skills with the ability to build a strong rapport and relationship quickly.
- Excellent organisational and administrative skills.
- Ability to demonstrate excellent attention to detail.
- Experience of MS Applications (i.e., Outlook, Word, Excel, PowerPoint).
- Previous experience of working in a customer service role for 1 year is desirable.
- Previous experience of working as an office administrator for 1 year is desirable.
What we can offer you…
Annual leave of 28 days
Paid day off on your birthday
Discretionary company bonus scheme
Pension scheme
Sick pay support after 3 months
Private Healthcare
Free onsite parking
Job Types: Full-time, Permanent
Salary: £21,700.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Stevenage: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service (preferred)
Work Location: One location
Application deadline: 28/02/2023
