Customer Care Executive Remote
Job description
Customer Care Executive
Full-time
Salary: £20,000 - £25,000 per annum
Location: Warrington/Yorkshire/Home-based
We need people to help us on our journey to provide full fibre optic broadband access across 80 towns and cities in the UK by 2027.
As a Customer Care Executive, you’re the face of BeFibre, on the front line helping our customers and supporting your colleagues.
You’ll be the expert our customers and colleagues turn to resolve general, technical, and more complex enquiries using a variety of communication channels including social media responses and email. You’ll also be part of the team that customers turn to when they have a complaint they want resolving.
You’ll be crucial to helping us develop a way of working that makes us stand out from the rest. If you’re looking for variety and enjoy helping customers, this is the role for you!
You’ll be joining us at an exciting time on our journey as we grow our customer base in our chosen markets. We need people who aren’t afraid of change, are comfortable working in a fast-paced environment and, most importantly, who want to help us shape the way we serve our customers.
Aside from our supportive, collaborative forward-thinking culture – here are few other reasons our colleagues love working with us:
- 25 days holiday a year plus bank holidays.
- Your birthday off every year, to celebrate
- Long Service Awards
- Annual Bonus Scheme
- Vitality healthcare for all employees
- Employee Assistance Programme
- Wellbeing initiatives throughout the year
- Volunteering days
- Salary sacrifice pension scheme
- Life Insurance 6 x basic salary
- Regular reward and recognition scheme
- Continual training, coaching and career development.
We’re aiming for a flexible workplace where you can enjoy the convenience of working from home with the benefits of working from an office with colleagues.
Working agreed shifts between 8.30am – 8.00 pm Weekdays and 8.30am – 6pm Weekends as our customer demand requires to be agreed upon acceptance.
https://www.business-live.co.uk/enterprise/major-100m-investment-internet-provider-22471060
Essential Requirements
- Customer service experience and a passion for helping and building relationships with customers.
- Good written skills
- Be adaptable, flexible, and comfortable in a fast-paced environment and willing to contribute in a positive manner.
- Access to a broadband service of at least 18 Mbps
Desirable Requirements
- Technical knowledge of broadband and ISP services
Our Values
At BeFibre, we live our Values every day – Be proud, Be awesome, Be bold and Be Innovative.
We are proud and delight in telling people who we work for. We strive to be the best version of ourselves and to be generally awesome. We’re bold, brave and feel empowered to make decisions because we are innovative experts in our field.
Be Fibre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
