Customer Care Center Representative - Edinburg Edinburg
Job description
Dealership Overview Hacienda Ford is looking for an experienced customer care professional to add to a growing team. Our work environment is fun, competitive, and professional. We offer one of the most lucrative compensation plans in the RGV area. Job Responsibilities We are looking for highly-motivated individuals who enjoy working in a fast-paced environment. Ideal candidates are goal-oriented and have a drive to meet and exceed expectations on a consistent basis. We are looking for people who possess excellent written and verbal skills. Handle incoming internet and phone inquiries, and outbound phone calls and campaigns. Ensure all inquiries are followed up on in a timely manner to effectively maximize every opportunity. Gather accurate information, and manage and track all prospective clients. Attention to detail and ability to properly handle customer questions and requests. Properly handle inbound calls. Make 50+ quality outbound calls per day. Send 50+ emails daily. Set and monitor 20+ appointments daily. Meet and exceed daily, weekly, and monthly goals and objectives. Desire and ability to work in a performance and process-driven environment. Full-time position Job Requirements High school diploma or equivalent. Valid Driver’s License. Ability to read and comprehend instructions and information. Excellent oral and written communication skills. Must be a team player, willing to learn, and able to be coached toward success. Previous dealership experience is preferred, but not necessary. Spanish required. Rate: $11-$14 The rate varies based on experience and education. Benefits: Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with a variety of plan options to fit your needs. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours. Sick leave 3 paid days per service year – 100% employer paid. Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day. 5-day workweek for sales, parts, and administration positions 90-day & annual 1-on-1 performance evaluations Employee discounts on new vehicles, parts, and services. By submitting your application, you agree to the following: You are at least 18 years old. You have a valid driver's license with an acceptable driving record. You will pass a pre-employment drug screen. You will undergo a background check. You understand that the 401K company match has an annual maximum amount. You understand that earned vacation time is based on the total time of continual employment. If you do not meet all these requirements, your application will not be considered. Thank you for your interest in this position.
