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Customer Care Associate - Weybridge, UK Weybridge, England

Dentsply Sirona

Full Time Weybridge, England 24981 - 54213 GBP ANNUAL Today

Job description

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Customer Care Associate

In this role you will provide excellent service to Dentsply Sirona UK Customers ensuring all queries and questions are resolved, order entry and credit processing are maintained. You will continuously look for new ways of improving the current efficiency of service and processing methods. Full training will be given.

Main key responsibilities:

Respond to and effectively manage all customer queries in an efficient and timely manner and record all correspondence in Sales Force
Manage delivery service complaints
Issue Returns, rebates & credits when required and organise the return of products to our warehouse.
Run back-order reports and distribute to dealers and/or advise and update customers including Reward customers
Managing consignment stock – entering replenishment orders, processing removal stock and returning to the warehouse and coordinating stock takes
Produce reports for required information
Manage website queries and support with any logging in, password re-set issues
Process Rewards Redemption Orders
Meet Company standards, ethics, and compliance requirements.

Requirements

Professional with proven ability to build appropriate relationships with external key customers
Demonstrated problem solving and decision-making abilities
Able to work well within a team and calm under pressure
Results orientated and Adaptable/willing to take on new tasks
Able to prioritise workload and work to deadlines
Displays initiative and enthusiasm for their role and company

Along with this exciting role comes a very competitive salary and an extensive benefits package :

Pension
Private Medical Insurance
Dental Cover
Medical Cash Plan
Group Income Protection
Life Assurance
25 days holidays + your birthday
Employee Assistance Program
Great offers on several consumer scheme

Because we care about our employees, we have a very friendly and dynamic office environment with an active social committee; tea/coffee and fresh fruits every Tuesdays!

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject.

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