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Job description

Tracket is on the lookout for a passionate and customer-centric Customer Care Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service across our industry-leading enterprise software platform.

The ideal candidate will have an outgoing personality and a knack for providing quality customer service. They will be patient and understanding when dealing with customers, while also finding innovative ways to handle customer inquiries in a timely and efficient manner.

This is a 0 hour Contract - Estimated 4-8hrs a week

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and social media
• Collect and analyze customer feedback to identify areas of improvement
• Develop customer service strategies to resolve issues and ensure customer satisfaction
• Maintain customer accounts to ensure accuracy of information
• Manage customer inquiries and complaints within SLAs
• Stay up to date on product changes to accurately address customer concerns

Requirements

• Fast learner when it comes to web applications
• Ability to read technical documentation - or the capability to learn quickly
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and various customer service software programs

If you have an unwavering commitment to customers and the drive to make our software the best it can be, we’d love to have you join the Tracket team.

This position requires shift flexibility and the availability to work nights and weekends. Apply today and take the first step in joining our incredible team!