Customer Care Advisor Andover
Job description
Available Job Today Customer Care Advisor - At Need
Pure Cremation Ltd is a specialist Company providing Direct Cremation funeral services. We have grown rapidly since 2015 and we are now looking to recruit new members of staff to our busy arranging team; arranging funerals by telephone and e-mail.
The successful candidate will be used to working in a busy, dynamic environment and offering exceptional customer services to their clients.
Salary: £29,270
Hours: Full time working Monday to Friday. Rota Basis for BH/Weekends.
About the role
You will be responsible for liaising with Doctors, Coroners, Hospitals and GP Surgeries to request, chase and correct discrepancies on the legal documentation required for a cremation.
Key duties
- To take incoming calls, answering enquiries from Doctors, Coroners, Hospitals and GP Surgeries in relation to the paperwork required.
- Being able to articulate the legal requirements at the point death and the Company’s procedures and processes which would be applicable.
- Keeping accurate records and ensuring they are logged on to our CRM system.
- Clearly explaining in depth, the process of which doctor is responsible for completing the paperwork.
- Organising the legal paperwork required for a cremation.
The successful candidate will have the following skills:
- Previous Customer Service experience is essential – ideally gained within a call centre environment.
- Excellent communication skills both written and verbal.
- Proven experience of meeting all KPI’s
- A good telephone manner and the ability to easily explain processes.
- The ability to record information with a high degree of accuracy.
- Proficient in Microsoft Office and IT literate.
- The ability to record information electronically and liaise with medical professionals at the same time is a must in a professional manner.
- Proven background of working within strict legal and process guidelines without detriment to quality of service.
- Working with multiple requests simultaneously and ensuring the ability to complete each task accurately and efficiently.
- Be self-disciplined and self-motivating
We provide:
Full training on how to liaise with Doctors, Coroners, Hospitals and GP Surgeries to request, chase and correct discrepancies on the legal documentation required for a cremation so you can excel in your job. No Funeral experience is either expected or required.
Pension
Death in service benefit
Cash contribution health plan
A modern working environment with free on-site parking.
A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.
A friendly and fun team who like working together and helping each other out.
Finally:
Our business is a very customer focused business, the successful candidate will have to participate in both staggered working hours and a weekend cover rota in order to maximise our hours of personalised service.
If you would like to be part of The Pure Family, where your hard work and commitment will be truly valued, and you enjoy working with friendly, supportive, and welcoming people, then we would love to hear from you.
Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.
All gaps in your CV must be disclosed.
