Customer Care Advisor Remote
Job description
Do you put the customer at the heart of your work?
Are you an enthusiastic, solution focused individual looking for a brand-new role and challenge. This is your opportunity to join our newly created Customer Care Team. Offered on a 36.25hr per week basis these roles are initially based at either or Boston or Rushden office, with scope for some hybrid working from home following successful completion of training.
Our mission within customer services is to continually deliver excellent support to those we have contact with each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.
Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.
What will you be doing?
As a Customer Care Advisor, you will be integral in showcasing how Longhurst Group really lives its values. You will directly help to improve lives through:
- Ensuring the highest level of customer service is maintained at all times and acting as a role model for excellent service delivery across Longhurst Group
- Advocating on behalf of customers by challenging actions and procedures that resulted in service failure and providing independent and impartial advice
- Providing essential aftercare for customers following the resolution of complaints.
About you
To be successful in this role you’ll have a passion for delivering excellent customer service, an ability to problem solve and enjoy building rapport. You may have worked in a customer service or similar background previously, working directly with customers and supporting / resolving their queries. We also welcome applicants who can demonstrate transferable skill sets.
You’ll be comfortable in working at pace and liaising with a variety of internal and external stakeholders. Good organisations skills will be required and as an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.
When we review your application, we are looking for examples of how you have supported customers, resolved queries, embedded new ways of working and how you delivered a heartfelt service.
What you receive from us
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
