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Job description

Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity for someone who is interested in an exciting, short term contract with the possibility of a permanent position.

The Christmas period is our busiest and we require experienced Customer Services professionals who can hit the ground running to assist us with the increased volume of queries. This is a fully work from home role and full training and equipment will be provided to ensure you are successful in this role.

The contract will run from 16/10/2023 – 26/01/2023

Main Areas of Responsibility:

• Call Handling within timeframes set out within the KPI’s;
• Action of emails in a prompt manner in timeframes set out within the KPI’s;
• Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
• Raising tickets in the agreed timeframes set out in the KPI’s;
• Resolving tickets in the agreed timeframes set out in the KPI’s;
• Tracking of consignments;
• Pass all customer escalations to the Customer Services Manager in a prompt manner;
• Ensures that the company satisfies both its internal and external customer needs;
• Pass all customer complaints to the Customer Services Manager in a prompt manner;
• Communicating courteously with internal and external customers by telephone and email;
• Keeping up to date with any organisational changes in products or services;
• All other reasonable requirements as specified by senior management.

Education and Experience:

Essential:

• Self- Motivated, ambition to succeed, motivational;
• Experience within a customer service/call centre environment;
• Ability to communicate and influence suppliers to deliver a premium service

Desirable:

• Experience in the parcel industry

Personal:

• Strong ability to impact and influence;
• Excellent interpersonal understanding;
• Excellent communication skills;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Good problem solving skills;
• Approachable, adaptable and flexible;
• Challenges assumptions and encourages change;
• Positive ‘can-do’ approach

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Salary: £21,400.00-£22,500.00 per year

Benefits:

• Company events
• Company pension
• Gym membership
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Performance bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)
• Remote Working: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 16/10/2023
Expected start date: 16/10/2023