Customer Care Administrator Motherwell, Scotland
Job description
Due to continuous growth Mersen, Holytown have an exciting opportunity for an experienced Customer Care Administrator to join our bustling Sales Team.
Role Details
As Sales administrator you will provide professional and courteous service to customers during pre and post sales activities. You will also support the field Sales team during pre and post sales activities.
Main Duties
Manage communication with customers.
Create new accounts and maintain existing ones.
Submitting offers to field sales representative or customers.
Following up on quotations.
Enter and acknowledge order details in information system.
Administer customer claims and returns.
Transfer customer information or requests to appropriate owner inside the organization.
Master Incoterms and shipment regulations when dealing with export activities.
Any other duties commensurate with the grade and nature of this position.
Skills and Experience
Experience within a similar position 3-5 years
IT tools – Strong knowledge of excel and Microsoft office
Understand local requirements that influence the sales process.
Excellent Communication (verbal and written) – Conveys information to another effectively and efficiently
Knows how to prepare and/or conduct a business negotiation with the objective of finding the win-win agreement that ensures cooperation.
Develops good professional relationship with the stakeholders within the Group.
Identifies customer’s key decision-makers and develops good professional relationship in the local context.
Reporting – Has the ability to issue timely, accurate and complete reports and analyses as required by the business processes.
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Motherwell: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: In person
