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At Bloor Homes we build more than quality homes. We build sustainable communities for future generations to enjoy. However hard we try - and we try incredibly hard - it is only human to make mistakes very occasionally. Whenever we do make a mistake, we try even harder to put it right as quickly as possible and keep our customers totally satisfied. That’s where you could come in. Our Customer Care department receives, responds to and tracks any defects, customer problems or complaints.

We are recruiting for a Customer Care Administrator to join our South Midlands Region, based in Northampton. As part of this busy, friendly team, you will be required to monitor and update defects logged on internal systems, produce reports to show trends and outcomes, and produce and distribute weekly diaries and job sheets. You will also assist team members in raising contra-charge notices, monitoring and sending Customer Reminder notices, and providing general office and admin duties to the team.

MAIN DUTIES

• Monitoring and updating outstanding defects logged on internal systems.
• Producing reports to show defect trends.
• Weekly diary and job sheet production and distribution for Customer Care Technicians.
• Assisting in the tracking and raising of contra-charge notices, ensuring accurate records are maintained.
• Receiving and logging materials for the Customer Care Technicians.
• Reviewing, managing and processing Introduction to Customer Care correspondence.
• Managing and reviewing the 5-7 Month Purchaser Reminders to homeowners.
• Sending Customer Care Technicians appointment reminders to homeowners.
• Assisting the Head of Customer Care with the Housing Associating End of Defect Reporting, ensuring trackers are kept up to date and sign off letters are issued at the correct time.
• Logging contractor updates onto Sitestream.
• Assisting the team during busy periods with processing work orders.
• Supporting the Construction Secretary in the administration of the 10 Day Lists during leave or periods of high demand, as agreed by the Head of Customer Care.
• Providing general filing and administration duties to the team.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time.
• Ensuring all Health and Safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

• Previous experience of working in an office environment.
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

COMPANY BENEFITS

• Scottish Widows Pension Scheme
• 33 days holiday entitlement (including bank holidays)
• Group Staff Discount at Triumph Motorcycles ltd.
• Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.