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Job description

ACT Credit Management Ltd are based in the centre of Harrow and are recruiting two Contact Centre Agents to join our growing team. This is an office-based role.

Working in a fast-paced environment, this role is ideal for a results-driven individual who is eager to put their excellent customer service and communication skills to good use.

Starting salary is £23,000, plus performance bonus up to £250 per month.

Scope of Role

• Managing both inbound and outbound collection calls
• Recovering and rehabilitating overdue debts in a sensitive and ethical manner
• Negotiating suitable, affordable, sustainable repayment plans
• Using active listening skills
• Delivering outstanding customer

Core Competencies

• You must be IT literate with experience of using Word, Excel
• Highly developed communication skills and ability to deal with customers professionally, calmly, and with empathy
• Be able to recognise and deal with customers sensitive circumstances and ensure appropriate action is taken
• Ability to prioritise, be organised and efficient
• Flexible approach with the capability to adapt to change, new practices and cope under pressure
• Able to integrate within a team and able to work on your own initiative

Required Knowledge and Experience

• Good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent.
• Experience of working within a Collections or Credit Control role or call centre experience is desirable.
• Knowledge of the collections industry, including FCA, CSA, and TCF guidelines would be advantageous.

Due to the nature of our business, we will require clear criminal and financial background checks.

Benefits:

• Holidays increase with service
• Life assurance
• Employee Assistance Scheme
• Pension
• Discretionary bonuses

ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Sick pay
• Wellness programme

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• dealing with volume telephone calls (80+ calls per day): 2 years (required)

Work Location: In person