Customer Business Manager London, England

L'Oreal

Full Time London, England 27000 - 56052 GBP ANNUAL Today

Job description

Customer Business Manager

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

Consumer Products Division

The Consumer Products Division’s mission is universal: to offer the best in cosmetics innovation to the greatest number of people on every continent. Its brands are available in all mass-market channels (hypermarkets, supermarkets, pharmacy’s and retail stores). The division is the spearhead of the group’s quest to win over a further billion consumers. The Consumer Products Division includes popular brand such as L’Oréal Paris, NYX, Mixa, Garnier, Maybelline & Essie.

You Will

Build and achieve the customer results for the full customer portfolio:

Sales, market share & full P&L management
Develop O&O customer strategy that aligns to both the retailers & CPDs ambition & values

Build and develop a team:

Lead and engage the team through setting a clear direction & ensure all team members have the opportunity to showcase their skill set
Develop, train, coach the team members individually

Manage a customer-centric approach:

Build a strong relationship with all relevant stakeholders of the customer from buying, marketing, e-comm to supply chain
Mutually share strategies with the customer, and jointly grow the categories with the customer
Drive customer-centricity within the organization by bringing awareness of our retailers’ challenges & opportunities

Animate internally and externally (including external services) an efficient multifunctional organisation:

Drive the customer as Business Leader, by animating peer functions: marketing, supply chain, controlling, category management, shopper and category team
Contribute to wider channel business strategy by having strong input into key divisional topics where appropriate

Accountable for the results of annual negotiation:

Supervise or/and decide in alignment with the Customer Business Director.

You Have

A Leader. You have a track record of galvanising diverse groups of stakeholders and developing best in class commercial experts. You have experience managing & developing a high-performing team

Entrepreneurial. Every day, you spot opportunities to drive growth for our brand and our customers, making sure the good name of our brand is always protected

Proactive and Open: L’Oreal is for the pioneers, which means embracing new ideas, challenges and change with positivity and a hands-on approach. You enjoy a fast-paced rhythm & have the ability to work in an ever-changing & demanding environment

Teams are the new heroes: You are an empowering leader, and you know that there is no better feeling than being part of a successful and dynamic team

Super creative: Whether it be in overcoming challenges or creating strategies for your channel, creativity is our backbone, and we love new ideas. You also need to be able to drive these ideas through the business

Customer Centricity. You have significant experience in a customer facing role with proven knowledge of retailer strategies & objectives

Commercial Acumen. You are highly numerate with strong analytical & influencing skills. You are driven by targets with a desire to succeed & deliver results with integrity. Commercial experience is a strong plus.

You. You are real. And you’re true to yourself. We cherish and celebrate diversity so you will feel right at home whoever you are

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we’ll help you master your role, develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

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