Customer Assistant Warehouse

Customer Assistant Warehouse Cheshunt, England

Marks & Spencer
Full Time Cheshunt, England 22843 - 46818 GBP ANNUAL Today
Job description

Operation Assistant

Week 1-
Sun 06:30-14:30 Wed 06:00-14:00 Sat 13:00-21:00
Week 2-
Sun 11:00-19:00 Mon 13:00-21:00 Sat 06:00-14:00

Applicants must be over 18, due to the nature of some of the tasks required in this role.


Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant Warehouse
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Home from Home Coordinator
Dogs Trust Glasgow, Scotland 11504 GBP ANNUAL Today

A full, clean, manual driving licence is essential, as driving will be a part of the role. Able to screen and assess dogs for health issues, aggression and

Skilled Utilities Labourer
Kier Group Norwich, England 17 GBP HOURLY Today

You hold a EUSR Water Hygiene or are Confused Space Trained/ willing to become trained. New and enhanced family friendly policies, including eight weeks

Health Care Assistant
CIPHER Medical York Today

Key skills required Confident communication with all members of the multidisciplinary team. Versatile and adaptable to a demanding operational environment. Work proactively as part of the team....

Accuracy Checking Technicians, Pharmacy Technicians, Dispensers
The Pharmacy Group Today

Your rotas can be flexible to suit your lifestyle, we are interested from candidates who are looking for full time or part time work.

Service/Sales Customer Advisor- Full time
Uniting People Sheffield, England 19760 - 26000 GBP ANNUAL Today

The ability to hold conversation will people from all ages and backgrounds and easily build rapport with your customers. 10am till 7pm - Monday to Friday.