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Key Accountabilities

Customer Assistant - Visual Merchandiser

Working Pattern

Week 1

Monday 07:00 - 15:00
Tuesday 12:00 - 20:00
Thursday 10:00 - 18:00
Friday 07:00 - 15:00
Saturday 09:00 - 17:00

Week 2

Sunday 08:30 - 16:30
Tuesday 12:00 - 20:00
Wednesday 10:00 - 18:00
Thursday 07:00 - 15:00
Friday 09:00 - 17:00

Key Capabilities

Customer Assistant - Visual Merchandiser

Working Pattern

Week 1

Monday 07:00 - 15:00
Tuesday 12:00 - 20:00
Thursday 10:00 - 18:00
Friday 07:00 - 15:00
Saturday 09:00 - 17:00

Week 2

Sunday 08:30 - 16:30
Tuesday 12:00 - 20:00
Wednesday 10:00 - 18:00
Thursday 07:00 - 15:00
Friday 09:00 - 17:00

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution 80% of time spent

• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
• Look for opportunities to raise the barvisually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
• Consistently deliver upper quartile Best in Town standards & VM execution
• 100% execution of new initiatives

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Visual Teams
• Regional Manager
• Visual Lead
• Visual Support
• Store and Regional BIG

Job Profile

Job title Visual Merchandiser Business area Retail Reward level and Salary Range RLA Reporting to Store Visual Manager / C&H Manager Direct reports N/A Scope of the role Store based specialist role within a Region reporting into a store visual manager or store C&H manager Purpose Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

• Job Profile

Job title Visual Merchandiser Business area Retail Reward level and Salary Range RLA Reporting to Store Visual Manager / C&H Manager Direct reports N/A Scope of the role Store based specialist role within a Region reporting into a store visual manager or store C&H manager Purpose Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

• Key Accountabilities
• Best in town execution 80% of time spent
• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
• Develop brilliant people 20% of time spent
• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
• Look for opportunities to raise the barvisually in stores by working with the Store Visual Manager and Store Manager
• Academy Visual Merchandisers
• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
• Consistently deliver upper quartile Best in Town standards & VM execution
• 100% execution of new initiatives
• Key Relationships and Stakeholders
• Customers
• Colleagues
• Store Leadership
• Wider Visual Teams
• Regional Manager
• Visual Lead
• Visual Support
• Store and Regional BIG
• TALK STRAIGHT ALL IN FOR THE CUSTOMER OWN IT AND GET IT DONE MAKE EVERY PENNY COUNT