Customer Assistant - Foods - Grimsby

Customer Assistant - Foods - Grimsby Grimsby, England

M&S
Full Time Grimsby, England 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Customer Assistant - Foods

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve

Sun 1430 - 1830
Tuesday 1530 - 1930
Wednesday 1530
Sat 1530 - 1930

Key Capabilities

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Foods - Grimsby
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Customer Engagement Team Member - Afflecks (20hrs/week)
Bruntwood Manchester, England 11336 GBP ANNUAL Today

Liaising face-to-face with trader partners and customers to answer and resolve problems in person, as well as via phone and email.

Senior Project Manager
Breckland Council Today

This website uses cookies to ensure you get the best experience on our website

Summer Internship - Actuarial Services
PwC Douglas, Scotland 35314 - 50437 GBP ANNUAL Today

120 UCAS points excluding General Studies or 32 International Baccalaureate points. Be curious and try new things. Be on track for a 2.1 in your degree.

Pizza Chef
Crazy Pedro's Liverpool, England 11 - 12 GBP HOURLY Today

50% discount food & drinks (you plus 3 mates after 3 months service) _\*50% food offer excludes Bunny Jacksons/Junior Jacksons/Wolf at The Door/Junkyard Golf

Office Assistant
Alpha Data Parallel Systems Ltd Edinburgh, Scotland Today

. Assist in the packaging of goods being shipped to customers within courier deadlines. . Helping to screen incoming calls. Job Types: Full-time, Permanent.