Customer Assistant - Foods - Beehive

Customer Assistant - Foods - Beehive Cambridge, East of England, England

M&S
Full Time Cambridge, East of England, England 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Customer Assistant

Key Capabilities

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Foods - Beehive
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

housekeeper
NewYork-Presbyterian Hospital Manhattan 31.029807692307692 - 23.75 USD HOURLY Today
Healthcare Scientist Practitioner (R&D)
UK Health Security Agency London, England 27690 - 32203 GBP ANNUAL Today

Work in a safe manner. Service Improvement Work with other staff to improve working practices Health, Safety & Security In collaboration with the Laboratory

Assistant Sales Manager (Online Retailer)
Audio Affair Birmingham, England 20000 - 32000 GBP ANNUAL Today

REQUIRED: 2+ years (desk based) sales experience, including track record of hitting/exceeding sales targets. Dealing with a large number of calls/emails daily.

Warehouse/Packing/Assembly Operative
Keystaff Recruitment Limited Oldham Today

Working for a well established, friendly and professional company, within a general workshop environmentMust have previous experience in a similar field. Packing and wrapping goods on a pallet and...

Care Assistant
Newcross Healthcare Solutions Duns 14 - 0.00 GBP hour Today

Will you be a Care Assistant who makes a difference?

Newcross Healthcare gives you more support and free training to make...