account manager Slough, Berkshire, South East England, England
Job description
Key Account Manager
Contract: Banking
Location: London
Hours of work: 37.5
Contract Type: Permanent
Are you ready to embark on an exhilarating journey as a Key Account Manager? Join our dynamic team and forge strategic partnerships with our valued customers and their exceptional teams. As a Key Account Manager, you will not only take charge of the operational, commercial, and safety aspects of the contract but also unleash your creativity to drive unparalleled account development.
Job Description
As a Key Account Manager, you will be at the forefront of innovation, working hand-in-hand with our customers to surpass performance expectations. You will have the power to shape the future of our partnerships, driving growth and success.
Joining our team means being part of a vibrant and forward-thinking organisation that values your expertise and rewards your accomplishments. We encourage you to think big, push boundaries, and bring fresh perspectives to the table. As a Key Account Manager, you will have the autonomy to make impactful decisions and the resources to turn your vision into reality.
If you are a proactive, strategic thinker with a passion for fostering exceptional relationships and achieving unprecedented milestones, this is the perfect opportunity for you. Don't miss out on this thrilling chance to make a lasting impact in the world of key account management.
Apply now and unlock your potential as a Key Account Manager with us! Together, we will revolutionise partnerships and set new industry benchmarks.
Key Responsibilities
- Driving leadership to all accountabilities towards the customers including leadership of people and financial resources to maintain budgetary control and profitability (P/L)
- Ensuring that customers information is structured in a proper and easy assessable way in the CRM system and/or other ISS business tools
- Using the ISS Account Development Process and Plan through your teams
- Translating business insights and customer needs to relevant propositions and solutions (across regions/countries/sites when applicable)
- Drive continuous stakeholder management to ensure customer stakeholders and internal (UK/Group/regions/countries/sites) stakeholders are all aligned on the customer promises with the various account development plans as focal points
- Ensuring engagement by communicating in a tangible and concrete way to everyone (including to Account Directors, National, Regional and Global support functions), articulating what the promise to the customers means for each individual and their role in delivering on that promise – e.g. what does delivering compliance look like for a service professional
- Ensuring the right competencies are in place across team to deliver on the promise to the customer; setting the Account Directors (including relevant Workplace managers, transformation managers and Global support functions), through recruitment, development and successor planning
Professional and Personal Competencies/Qualifications
- Min. 4 years experience with leading (leaders)
- FM industry or experience from service-industry and supplier management (integrated focus)
- Experience working in a large organisation with several stakeholders with differing expectations and needs
- Experience with customer relationship sales and/or consultancy sales
- Experience with budgeting, financial management, reporting and performance management
- Experience with SLA management and KPI reporting
- Experienced MS office user
- Bachelors’ degree
- Communicative – has a wide network, can maintain relationships
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: 112519
