Customer Assistant Clothing & Home

Customer Assistant Clothing & Home Halifax, England

Marks & Spencer
Full Time Halifax, England 21000 - 22274 GBP ANNUAL Today
Job description

Customer Assistant Clothing & Home Halifax
This is a permanent part time position of 32.5 hours a week.
The working hours are as follows:
Mon 11:00-18:00
Tues 11:00-18:00
Wed 11:00-18:00
Fri 11:00-18:00
Sat 11:00-18:00

Sun 10:00-16:30
Mon 11:00-18:00
Wed 11:00-18:00
Thurs 11:00-18:00

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Halifax, WEST YORKSHIRE, ENGLAND;

Halifax

Customer Assistant Clothing & Home
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

HR Administrator
The Newcastle upon Tyne Hospitals NHS Foundation Trust Newcastle upon Tyne, England 22816 - 27596 GBP ANNUAL Today

To assist the Medical Staffing team in all aspects of recruitment, employment and administration. To support the Assistant Medical Staffing Officers with an

Assistant Administrator
Cambridgeshire and Peterborough NHS Foundation Trust Cambridge, East of England, England 21318 GBP ANNUAL Today

Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the

Seasonal Beach Lifeguard
Brighton & Hove City Council United Kingdom 12.02 GBP HOURLY Today

You have a knowledge and practical experience of first aid and incident management. On the job training, learning new skills and lifesaving techniques to take

engagement manager
Wiltshire College and University Centre Trowbridge, England 20749 - GBP ANNUAL Today

Student Engagement Officer

Permanent, Full Time and Part Time hours considered, Term Time Only or All...

Cleaner
SBFM Ltd Brentford, England 12 GBP HOURLY Today

Polite and courteous to all staff and customers. Uniform, equipment and products will be provided, and in addition to working with an enthusiastic team you will