Customer Assistant London, England
Job description
THE TRAILER – THE ROLE
We are looking for Customer Assistants who are passionate about great customer service to join the team at our new site opening in Eltham.
Due to open in April 2019, Eltham will be a six screen cinema with 867 seats split over three levels of a new town centre leisure and restaurant development. The cinema will be equipped with new Sony 4K digital projection, Dolby 7.1 surround sound and two 3D screens.
Eltham Station is 0.5 miles from the cinema and is the closest one for Thameslink and Southeastern trains, Mottingham Station is 1 mile from the Cinema serviced by Southeastern trains. Multiple bus routes serve the high street. Parking is available nearby at a charge rate of £1 per hour or free after 6.30PM.
ACT 1 – WHAT YOU’LL BE DOING
As a Customer Assistant you’ll be responsible for a wide variety of duties across the cinema.
As well as delivering exceptional customer service you will help the cinema to meet daily sales targets by recommending films and up-selling our premium seating options and latest deals on drinks and snacks.
You’ll check tickets, replenish stock and work as part of a team to get each screen ready for the next film in record time, helping to keep the whole cinema clean and tidy so every customer can enjoy the Vue ‘big screen’ experience at its best.
ACT 2 – WHAT YOU’LL NEED
You’ll need enthusiasm, confidence, and enjoy working in a busy target driven environment where no two days are ever the same. Previous customer service experience would be beneficial but it isn’t essential as full training will be given.
THE FINALE – WHY YOU’LL WANT IT
Great training, a fun environment, unlimited free cinema tickets for you plus three guest passes per week, discounts on food and drinks and other discounts with high-street and online retailers.
There are also fantastic development opportunities for those looking to start a career.
THE CREDITS – WORKING HOURS
This is a part time contract; you’ll need to be flexible to work late evening and weekends (sometimes as late as 4AM).
Peak times for us are Friday to Sunday plus school holidays and we are able to offer additional hours during these busy periods.
Due to these hours, in order to be compliant with the Working Time Regulations 1998 candidates wishing to apply for this position must be over 18.
