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Job description

Job Description

Customer Assistant

Reporting to:

Multi Site / Dual Site / Store Manager

Responsible for:

N/A

Purpose:

To create exceptional drinks, delivering high levels of customer service, whilst maintaining excellent cleaning and hygiene standards

Skills and Responsibilities

Commerciality

• To have an awareness of competitor activity, feeding back to the management team where necessary.

• To meet individual and store sales targets by maximising sales at every opportunity.

• To have an awareness of store and company bestsellers to increase sales opportunities.

• To participate in, and support, company initiatives and competitions to increase sales.

• To ensure all products, tables, utensils and cutlery are correctly placed and replenished by adhering to company guidelines.

• To ensure all drinks and desserts are created following strict company guidelines and recipes.

• To ensure all equipment, utensils, cutlery and plates are washed up and cleaned thoroughly.

• To assistant the management team with the execution of any floor moves or changes, promotions, store or company events and launches.

Service

• To increase sales through consistency in the customer service experience, through a variety of selling techniques and knowledge.

• To deliver quality service within the store through increasing ATV, by link selling and add on opportunities.

• To welcome customers with a friendly and open approach when entering the store.

• To deal with customer requests and enquiries professionally and effectively, asking open questions to establish customer needs and transferring complaints into sales opportunities where possible.

• To serve customers at the till point or IPAD, ensuring transactions are processed quickly, professionally and accurately.

People

• To welcome new team members, ensuring a good first impression of the company, store and team.

• To act as a buddy for new or less experienced employees (when required).

• To attend training sessions to develop and improve knowledge and ability.

• To support and assist other team members to ensure effective team working, establishing effective working relationships.

• To ensure understanding of, and compliance with, the company dress code standards.

Operational

• To have an awareness of company health and safety guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.

• To effectively maintain best practice within the stockroom, to ensure that all stock is in line with company guidelines.

• To protect stock through an awareness of loss prevention and store compliance with security policies and procedures. Ensure all customers are aware of where and how to pay for their purchases.

• To maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.

• To adhere to, complete and submit opening and closing checklists as per company policies and procedures.

• To ensure deliveries are processed and put away in a timely manner.

• To ensure accidents and incidents are reported and brought to the management teams attention.

Business Behaviours

Communication

• To communicate clearly and effectively, both verbally and non-verbally.

• To maintain effective working relationships with colleagues and customers, through timely, effective communication.

• To remain open minded and responsive to the views of others, demonstrating active listening skills as appropriate.

• To convey information effectively to all parties, using appropriate language.

• To tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner.

• To maintain a professional manner at all times, remaining calm and staying focused on the job at hand.

Flexibility and Adaptability

• To respond positively to change (Within the role, department, store, business, etc).

• To demonstrate an ability to reprioritise tasks, with a focus on achieving the best results.

• To remain open to new ideas, methods and approaches, applying these to the benefit of the business in all cases.

• To take on new tasks and responsibilities as required (Covering colleagues’ workloads, etc).

• To remain open to new procedures, organisational structures and technology, working to realise the business benefit at all times.

• To demonstrate an ability to see potential obstacles as opportunities for personal and/or professional development.

• To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained.

Personal Effectiveness

• To maintain personal motivation and focus when under pressure.

• To effectively manage own time and priorities.

• To remain calm, professional and focused, acting as a role model in difficult situations.

• To demonstrate initiative, decisiveness and effective problem solving skills.

• To proactively identify and address skill shortages and personal development areas.

• To act with integrity at all times, communicating honestly, directly and constructively with all internal and external partners.

Business Understanding

• To demonstrate a genuine enthusiasm for and commitment to the business at all times.

• To demonstrate an interest in the company’s objectives and performance at all times.

• To support the business strategy through effective team working, both with immediate colleagues and other areas of the business.

• To make suggestions to improve business processes, using best practice and ideas from competitor activity and industry norms.

• To be loyal to the company and its principals, acting with the best interest of the business in mind at all times.

• To proactively acquire a good understanding of how the different parts of the organisation work together, and where appropriate, to use this knowledge to constructively challenge and improve own and departmental performance.

Job Types: Full-time, Permanent

Salary: £7.49-£10.42 per hour

Benefits:

• Discounted or free food

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Application question(s):

• Can you work until 11.30pm?

Experience:

• Hospitality: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person