Customer Assistant

Customer Assistant Prestatyn, Wales

Marks & Spencer
Full Time Prestatyn, Wales 10.2 GBP HOURLY Today
Job description

The work pattern for this vacancy is:

Week 1
Sun 1045 - 1600
Tue 1400 - 1915
Thur 1400 - 1915
Fri 0945 - 1500
Week 2
Mon 1400 - 1915
Wed 1400 - 1915
Fri 1445 - 2000
Sat 1345 - 1900

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Tesco Colleague - Craigavon Extra
Tesco Craigavon, Northern Ireland Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Click here to read more.

Team Member
Greggs Hawick, Scotland 10.6 GBP HOURLY Today

Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.

Electrician
Orion Northwich, England 23.5 GBP HOURLY Today

Our client, a successful and innovative Manufacturing business is seeking to source qualified Electricians to join their Electrical Team for a contract role.

Youth Worker
Chelsea and Westminster Hospital NHS Foundation Trust London, England 18.61 GBP HOURLY Today

To support children, young people and families or carers under stress and in crisis. To develop and lead a young peoples youth forum comprising patients,

Customer Assistant
Morrisons Farnborough, Hampshire, South East England, England 20943 - 22887 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Its why our customers