Customer Assistant

Customer Assistant Gloucester, England

Marks & Spencer
Full Time Gloucester, England 10.2 GBP HOURLY Today
Job description

Due to the nature of this role, all candidates must be over 18 years old.

Working Pattern

week 1

Tuesday and Wednesday 13.00 - 18.30
Saturday 12.00 - 20.00

week 2

Sunday 08.15 - 17.00
Tuesday 13.00 - 18.15
Friday 13.00 - 18.15

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Gloucester, GLOUCESTERSHIRE, ENGLAND;

Gloucester Eastgate

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Door Person
Hilton London, England 17318 - 19697 GBP ANNUAL Today

Previous driving experience preferably in the hotel, leisure or retail sector. Project a professional manner with an emphasis on hospitality and guest service.

Transaction Banking Operations: Client Onboarding and Implementation Manager, Associate/Analyst
Goldman Sachs London, England 61360 - 78046 GBP ANNUAL Today

We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go

Event Crew
Breezy Event Services London, England 14 - 20 GBP HOURLY Today

Do you live in London or the surrounding area? Breezy Event Services is a top-tier events crewing agency that works at some of the most premier events around

Contact Centre Advisor
HCA Healthcare UK Prestatyn, Wales 26899 GBP ANNUAL Today

Our bookings team Contact Centre Advisors take in excess of over 55,000 patient calls per month and are the first point of contact for our patients and

Bar and Waiting Staff
The Fox & Hounds, Lyndhurst Lyndhurst, England 5.25 - 9.7 GBP HOURLY Today

Healthcare Cash Plan after 1 years with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare